This Privacy Policy explains how Dezset (“Dezset,” “we,” “us”) collects, uses, and protects your information when you use the Dezset app and services. By using Dezset, you agree to the practices described here.
1Data we collect
We collect only what we need to run the marketplace:
- Name to identify your account and label deliveries.
- Phone number for sign-in, verification, and order communication.
- Delivery address including optional map location, to deliver your orders.
- Account details such as your profile photo and preferences.
- Order history the orders you place or receive.
- Merchant profile information for sellers: store name, contact details, and business information.
- Product images photos merchants upload for their listings.
- Device and app usage data basic technical information used to keep the app running reliably.
2How we use your data
- Account creation to register and secure your account.
- Order processing to place, fulfil, and deliver orders.
- Merchant and customer communication to coordinate orders between buyers and sellers.
- Support to answer your questions and resolve issues.
- Fraud prevention to protect users and the platform from misuse.
- App improvement to understand problems and improve features and reliability.
3Third-party services
We use trusted third-party providers to operate Dezset. These may include:
- Hosting to run our application and website.
- Database to securely store account and order data.
- Image storage to store product and profile images.
- SMS and OTP provider to send verification codes for sign-in.
- Analytics and crash reporting if used, to diagnose issues and improve stability.
These providers process data only as needed to deliver their service to us and are expected to protect it accordingly.
4Data sharing
We do not sell your personal data. We share information only when it is necessary to operate the platform, for example sharing delivery details with the merchant fulfilling your order, or with a service provider that helps us run Dezset. We may also disclose information where required by law.
5Data retention
We keep your data for as long as your account is active or as needed to provide the service, meet legal obligations, resolve disputes, and prevent fraud.
6Account deletion
You can request deletion of your account at any time by contacting us at support@dezset.app. On deletion we remove or anonymize your personal information, except records we are required to retain (for example, for legal or accounting purposes).
7Security
We use reasonable technical and organizational measures to protect your information, including encrypted connections. No method of transmission or storage is completely secure, but we work to safeguard your data.
8Children
Dezset is not directed to children under 13, and we do not knowingly collect their personal information.
9Changes to this policy
We may update this policy from time to time. Material changes will be reflected by updating the effective date above.